Shipping policy

Thank you for shopping with YUEN YING CHAN. We specialize in trendy and practical bag accessories designed for daily use and fashion matching. Our team adheres to strict order handling and protective shipping standards, aiming to deliver every bag item accurately with careful packaging and intact quality, ensuring customers receive their purchases in perfect condition within standard delivery schedules.

1. Order Processing Arrangements

All confirmed bag orders will undergo quality inspection, item sorting and protective packaging within 1-3 business days after order confirmation, excluding weekends and local public holidays. Processing schedules may be moderately prolonged during peak sales periods with massive order inflows. We will send proactive notifications to customers if any notable shipping delays take place.

2. Shipping Fees and Delivery Duration Reference

Shipping fees for all bag orders are calculated based on package weight, size and cross-border shipping destinations. All exact logistics costs will be automatically calculated and clearly displayed on the checkout page before payment submission, ensuring full pricing transparency for every order.
Estimated delivery times: Standard Shipping: 15 business days
All listed delivery durations are non-binding estimated values. Actual parcel arrival time may be affected by courier operational delays, customs clearance progress, extreme weather conditions, global logistical restrictions and holiday arrangements of destination regions.

3. Shipment Confirmation and Tracking Activation

Once your bag order completes warehouse processing and official dispatch, you will receive an automated shipment confirmation email that includes exclusive tracking codes and logistics inquiry guidelines.
Real-time tracking information and delivery status updates will generally be accessible for self-check within 24-48 hours after the logistics carrier completes parcel pickup and system data synchronization.

4. Shipping Address Accuracy Liability Statement

Customers must verify and confirm the accuracy and completeness of recipient shipping information during checkout. YUEN YING CHAN shall not be held responsible for misdelivered, lost or returned parcels resulting from wrong or incomplete address details provided by customers. Any parcels returned due to address errors will require additional reshipping fees borne by the buyer.

5. In-Transit Loss and Damage Handling Rules

If your bag package is lost during international transit, please contact our customer service team within 7 days of the expected delivery date to launch a logistics investigation. For damaged bags or broken packaging received upon delivery, please provide clear photos of defective products and outer packaging within 48 hours of receipt. Our team will evaluate the situation and provide targeted solutions in a timely manner.

6. Bag Maintenance and Usage Disclaimer

Each fashion bag is equipped with exclusive maintenance guidelines covering professional cleaning, storage and daily usage tips suited for different materials. All products should be used and maintained in accordance with the attached instructions. YUEN YING CHAN disclaims all liability for bag deformation, fading, scratch damage or structural breakage caused by improper maintenance, unauthorized modification or personal misuse.

7. International Shipping and Customs Regulations

Cross-border shipment of bag products may be subject to import duties, customs taxes and clearance fees formulated by local authorities of destination countries. All relevant extra charges are undertaken by customers and are not included in product prices or standard shipping expenses.

8. Official Customer Service Contact Methods

If you have any inquiries or doubts about this Shipping Policy and your order logistics status, please get in touch with our after-sales team through the official information below:
Trade Name: YUEN YING CHAN
Phone Number: +852 2545 2728
Email: service@yuenyingcloset.shop
Physical Address: 41 Chi Kiang Street, To Kwa Wan, Kowloon Hong Kong SAR